July 20, 2018

911 Dispatching and Addressing

911 Coordinator – Deb Skonberg
Asst. Coordinator – Cody Sunderland

Phone: (605) 448-5181 or (605) 448-5271
Fax: (605) 448-5927

Mission

The mission of the Marshall County Dispatch Service is to serve the people who reside, vacation, or travel through Marshall County using trained professionals 24 hours a day. We promote public safety and offer assistance to all agencies. We strive to send the appropriate response to all incidents in a timely manner.

911 Dispatching

Where is your emergency?

This is the most often first question you will hear. That’s because it is the most crucial. We need to know where you are at to send help. Pay attention to details such as landmarks, cross streets, or colors of houses – be aware of your surroundings.

Help the dispatcher and responders to help you.

Remain calm. Listen carefully. Each question is designed for us to determine what type of situation we are dealing with and to send the appropriate help in the timeliest manner.

If you call 911 – even by mistake, DO NOT HANG UP!

Stay on the line! If it was done by mistake, that’s ok – it happens! If you stay on the line and answer the dispatchers questions, it saves a lot of time and resources that otherwise may be tied up trying to find you when nothing really has to be done.

Teach your children how and when to use 911.

They should know how to use both home and cell phones. They need to provide their names, parent’s names, telephone numbers and most importantly the address. Tell them to remain on the phone.

Do not let children play with old cell phones. These phones are still able to call 911, but we are unable to trace them since the phone is no longer in service.

911 Addressing

All 911 addressing for Marshall County outside of the cities must be given by the GIS department. You cannot just make up a number – Emergency Services will not be able to find you! For all addresses within the city limits, contact your local City Hall.

New Building Sites
To assign a 911 address, the location of the driveway and where it meets the road needs to be decided. You must be certain of your decision. The address is assigned based on this information, so moving this driveway may change the address. Once the location has been chosen, our office will need to visit the location in order to obtain the latitude and longitude coordinates to send to the GIS department for your address.

Please give up to a month for your property to be addressed. It may not take that long but sometimes complications arise. If the naming of a new road is required, please give a minimum of two months.

You are responsible for making sure that your house or property is labeled properly for Emergency Services.

Addressing a 2nd building at that location
A 2nd address may be required for the following reasons:

  • 2nd dwelling (house or mobile home) is added to the same property.
  • a phone line is added to another structure (the phone company requires an address for each structure with a phone line).

As with these, along with the new building site – please allow a month for these structures to be addressed.

Forms:
911 Address Request Form
Marshall County Burn Permit